Refund policy

Returns & Refunds

Each ASFALTO 96 product is made to order especially for you. For this reason, we do not accept returns or exchanges due to a change of mind, or because the wrong size or color was ordered.

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at support@asfalto96.com within 7 days of delivery. Please include your order number, a description of the issue, and clear photos of the affected item.

Once the issue has been reviewed and approved, we will arrange an appropriate solution, which may include a replacement or refund. Depending on the circumstances, we may request additional information or require the item to be returned before a replacement or refund is issued.

If your package is lost in transit, please contact us at support@asfalto96.com so that we can investigate and arrange an appropriate solution.

Please ensure that your shipping address is correct before completing your order. If an incorrect address is provided by the customer, additional shipping costs may apply for reshipment.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.